Rotospa DuoSpa S240 Small 2 Person Hot Tubs

FAQ’s

How long does it take to do the initial setup?

Our delivery team will have the spa in position within 30 minutes. Once filled with water, which on average takes around 1 hour, they will then take you through the full operation of the spa including how to maintain the water quality. We do not set a time frame on the handover to you, we spend as much time with you as needed and do not leave site until you are happy.

How come your spas look different than the spas I’ve seen elsewhere?

Rotospas are UK manufacturer Roto moulded spas. The spas you may have seen elsewhere are likely to be acrylic spas. Rotospas are specifically designed to be portable and energy efficient. They can be easily moved around which means we nearly never have to use a crane to deliver them. They have built in insulation which means there is no need for any nasty expanding foam or suchlike and are super eco friendly. 

Our spas unique moulding process means that our spas do not feature a separate shell and cabinet. Our monocoque structure is the strongest available on the market and we stand by this with our lifetime shell warranty, our shells will never rot, crack or de laminate. All our spas are designed with limited access in mind, hence the lower profile, however this does not mean that our spas are smaller. Our defined seating positions utilise the internal space and ensure our spas can comfortably accommodate up to 6 adults.

How long is the warranty?

Lifetime warranty on our unique, tough, one piece shell and cabinet structure, 2 years parts 1-year labour. Being British made, you can buy with confidence and know you will have many years relaxation and peace of mind.

What access do you need to get the hot tub in my garden?

Limited access? No problem! We have a RotoSpa model to fit your needs. That’s the pathway we need to set up your hot tub oasis.

What power supply is required?

A standard 240V 13 amp ‘plug & play. 

How much does it cost to run the hot tub?

Between $3 and $5 for a warm embrace. Inflatables? They’re a bit thirstier, guzzling up to $20.

How much power does the spa consume in summer?

With the higher ambient temperatures experienced in summer you can expect to be amazed at how economical it is to run a Rotospa. If you are energy conscious, we offer an upgrade allowing you to heat your spa using an air source heat pump, THE most efficient way to heat your spa water cutting your total running costs by up to 75%!

How long does it take to heat up?

Just 12 hours to warm paradise! Inflatable spas? They’re more of the ‘slow-cook’ variety, taking 1 to 2 days.

Return and Refund

• All RotoSpa goods which are non-compliant with the Consumer Rights Act can be returned at no expense for a full refund, with written notice of refusal within 30 days of receipt.
• Should you change your mind and wish to return an item for other reasons other than non-compliance requires contacting Serene Bathrooms for authorization, with a 10% restocking fee deducted from the refund after inspection has been made by RotoSpa.
• If returned goods are not in original condition, a refund will be refused, and the owner has 7 days to collect the items before disposal.

Shipping Policy and Installation

• RotoSpa UK holds stock and can also manufacture your spa if not held in stock, the approximate date of delivery will depend on the spa you require and you will be informed of the delivery schedule shortly after placing your order. This will normally be a period of between 1.2 weeks. If you are discontent with the delivery schedule you can cancel your order and receive a full refund of deposit as long as the cancellation is requested and agreed at least one week before the agreed delivery date. RotoSpa UK reserves the right to refuse refunds of deposits requested less than one week before delivery date.
• *Free Delivery & Installation* Free delivery and installation is valid within a 75 mile radius of our showroom B73 5UY. Postcodes outside of this radius incur a mileage charge of £2 per mile including VAT. Please contact us to understand your personal delivery and installation requirements.
• Guarantee: We guarantee your satisfaction. Due to the wide selection of products we offer please check the Warranty page under each product section for full details or contact us for further information.
• Back Orders: If your item is not in stock, we will manufacture it for you. You will always be emailed with the expected approximate delivery timescale
• RotoSpa UK cannot be held responsible for any third party costs incurred due to planning ahead of full and correct delivery of goods ordered; or for any other costs that may result from a non-delivery on the proposed day.

Warranty

• The shell warranty covers 20 years and includes protection against water loss due to structural failure, surface finish defects, cracks, blisters, and de-lamination.
• Electrical components, including factory-installed parts like pumps, heaters, controls, and LED lights, are warranted for 2 years against malfunctions caused by defects in materials or poor-quality fitting.
• Plumbing components, such as pumps, heater unions, manifolds, filter housings, and bonded joints, are covered for 2 years against defects in materials and poor-quality fitting.
• The warranty for spa covers is for 1 year, protecting against defective materials and poor-quality manufacture, contingent on appropriate maintenance and excluding damage from failure to maintain water chemistry, foam insert damage, and other specified causes.
• Headrests and drinks tray warranty lasts for 2 years, covering defects in material or poor-quality manufacture, with fading, discoloration, and scratches considered normal wear and tear.
• Spa filter elements are warranted for defects in material or poor-quality manufacture upon delivery, with no coverage for damage reported beyond the day of delivery.
• Trim and paneling warranty assures that spa trim and wood-effect paneling are free from material defects and poor-quality manufacture at the date of delivery.
• Other spa components not explicitly mentioned, including the topside control unit, diverter cap, air control cap, cover clips, ozone, and jet inserts, are warranted for 1 year against malfunctions due to defects in material or poor-quality manufacture.
• All warranties apply from the date the spa is collected by or delivered to the customer and supported with evidence of an invoice, signed delivery note, warranty card and serial number. The warranty includes parts and onsite labour necessary for repair in the first 12 months. Year two’s warranty covers parts only, engineers travel and onsite labour are chargeable. This warranty is subject to the completion of an annual service by an authorised RotoSpa engineer. Any spa that does not have an annual service within 30 days either side of each annual anniversary of purchase, will no longer be supported by the Manufacturer’s warranty. All parts must be purchased from RotoSpa and installed by Rotospa or, one of its authorised panel of engineers. Failing which, all spa warranty including shell warranty will be void.  The warranty is given only to its initial purchaser at the address of installation and terminates on its transfer or ownership unless authorised by RotoSpa. Any movement of the Spa from its original position will no longer be supported by the Manufacturer’s warranty unless carried out by an authorised RotoSpa engineer. The warranty does not include engineers’ mileage or labour costs if no fault is detected. Furthermore, this warranty does not include costs incurred by a non-authorised engineer. Customers must gain written consent from RotoSpa Limited before instructing any non-authorised engineer.